FAQ

Ordering & Shipping

Do you have a physical store?
Yes! Visit us at 220 East 78th Street (between 2nd & 3rd Ave), New York, NY 10075. Store hours are Mon-Fri 11am-7pm and Sat-Sun 11am-6pm.

How long does shipping take?
Most orders ship within 1-2 business days. Delivery times vary by destination and shipping method selected at checkout.

Do you ship internationally?
Please contact us at info@choicesgifts.com or (212) 794-3858 to check international shipping availability for your location.

What is your return policy?
We offer a 21-day return policy. Books, cards, workbooks, CDs, jewelry, and worn or damaged items are not eligible for return. See our full Returns Policy for details.

Medallions & Recovery Coins

What is the difference between AA and NA medallions?
AA (Alcoholics Anonymous) and NA (Narcotics Anonymous) medallions share a similar tradition of marking sobriety milestones, but each program uses its own official design and wording. We carry medallions for both AA and NA, as well as other 12-step programs.

What do the colors on AA medallions mean?
Medallion colors often correspond to specific milestones (such as 24 hours, 30 days, or yearly anniversaries), though exact color meanings can vary slightly by manufacturer. Check each product description for details on that specific medallion.

Can I get a medallion engraved or personalized?
Some of our medallion accessories, such as holders and cases, can be paired with personal engraving services. Contact us for current customization options.

Wholesale & Business

Do you offer wholesale pricing?
Yes, we welcome wholesale and affiliate partners. Visit our Become a Wholesaler page to learn more and apply.

Contact Us

How can I reach customer service?
Call us at (212) 794-3858, email info@choicesgifts.com, or visit our Contact Us page for more ways to get in touch.